Freeing Enterprises from IT Infrastructure Management Worries: What Makes NetNam's MISP Service Special?

NetNam's MISP service helps businesses simplify IT management to focus on core business. Providing comprehensive solutions from monitoring, maintenance to 24/7 user support with strict SLA commitment, NetNam ensures stable and secure system operation, helping to optimize costs and resources effectively.

Today, IT infrastructure serves as the lifeline of an enterprise, ensuring that operational processes, connections, and services always function stably and continuously. However, as systems expand and become more complex, businesses face the requirement for comprehensive governance. They must ensure safety while maintaining the speed of innovation and continuous expansion to meet growth demands. This represents a constant challenge because just one unoptimized operational link can affect the overall efficiency of the enterprise. 

Did you know? 

• According to the 2016 Cost of Data Center Outages report, the average cost for every minute of unplanned downtime at a data center reaches 8,851 USD (approximately 9,000 USD).  

VManaging a complex system, ranging from servers and networks to security and applications, not only consumes human resources but also creates a double risk: Operational Disruption and Data Loss. This is exactly when NetNam's Managed IT Services Provider (MISP) steps in, ready to accompany IT teams and help businesses liberate themselves from IT infrastructure anxieties. So what makes NetNam's MISP special enough to become the top choice for enterprises seeking absolute stability and safety? 

NetNam's IT Infrastructure Management Service 

NetNam's MISP (Managed IT Services Provider) is a comprehensive IT infrastructure administration service. We provide professional management capabilities for networks, servers, security, and system maintenance for businesses of all sizes. 

With the goal "Simplify IT management, Amplify business success," NetNam's MISP service allows enterprises to entrust us with the operational burden so they can focus entirely on core business activities.  

Scope of Service: 

• Monitoring Infrastructure & Application
• IT Infrastructure Management
• IT System Maintenance
• Managed SD-WAN
• Corporate Mail Management
• Internet Access Management (HSIA)
• Managed Cloud Services (NetCloudX)
• Managed IT Services and End-user Support 

NetNam MISP resolves 3 major worries for every enterprise: 

Ensuring Stable Operation for Enterprise IT Infrastructure 

NetNam applies standardized processes and high expertise to ensure the stability of the client's entire IT infrastructure. 

1. Monitoring Infrastructure & Application

This service focuses on monitoring and deeply analyzing network traffic to provide important, detailed information about data transmission activities within the enterprise. It is the solution that ensures system continuity and stability. . 

• Network traffic analysis: We provide a comprehensive view of data flow to identify potential issues during operation.
• Monitoring and alerting: We continuously track the status and performance of the entire system, applications, and IT devices to issue timely warnings when incidents occur. 

2. IT Infrastructure Management

This process covers monitoring, operation, maintenance, and optimization activities for all or part of the enterprise's Information Technology infrastructure. The service ensures core components always operate effectively. 

• Diverse management scope: Includes critical components such as servers, storage systems, and network systems.
• Operational optimization: We go beyond monitoring to focus on fine-tuning the infrastructure to achieve the best performance. 

3. IT System Maintenance 

Dịch vụ cung cấp các hoạt động kỹ thuật định kỳ và thiết yếu nhằm đảm bảo "sức khỏe" cho hệ thống CNTT (máy chủ, mạng,...), giúp giảm thiểu rủi ro gián đoạn hoạt động kinh doanh. 

• Periodic inspection and maintenance: We execute scheduled system review processes to detect failures early.
• Troubleshooting and optimization: We quickly fix arising errors while performing software updates and optimizing system configurations. 

4. Managed SD-WAN

We offer a full-package deployment and operation service for SD-WAN systems, bringing flexibility and high efficiency to wide-area network connections for enterprises.  

• End-to-end deployment: We take charge from solution design and hardware deployment to actual operation.
• Monitoring and optimization: We ensure transmission performance, enhance data security, and optimize connection costs for the enterprise. 

5. Corporate Mail Management

A smart hybrid email solution combining the low-cost Zimbra Email platform with high-end collaboration platforms like Google Workspace or Microsoft 365. 

• Cost optimization: We leverage the low price advantage of Zimbra for basic user groups while still ensuring communication features.
• Security and feature-rich: We integrate with major platforms to enhance security and fully exploit modern working tools. 

6. Internet Access Management (HSIA)

A specialized Internet connection management service for end-users, especially optimized for 4 to 5-star hotel and resort models (High Speed Internet Access).  

• Management system integration: We connect tightly with Property Management Systems (PMS), CRM, or AD to manage users effectively.
• Enhancing experience and Brand: We ensure speed and stability for Internet access while supporting tools to promote the hotel brand to guests. 

7. Managed Cloud Services (NetCloudX)

This service provides comprehensive administration and operation capabilities for the enterprise's Private Cloud infrastructure, helping clients rest assured to focus on core business activities. 

• Stable operation: We ensure the cloud environment always operates continuously with the highest uptime.
• Safety and performance: We commit to data security standards and maintain optimal processing performance for the system. 

8. Managed IT Services and End-user Support

A flexible solution providing technical personnel for remote support or direct on-site support, customized according to the actual needs of the enterprise to solve end-user problems. 

• Multi-level support: We provide technicians to handle incidents promptly so users do not experience work interruptions.
• Management efficiency: We help the system operate stably while assisting enterprises in optimizing personnel costs and improving IT management efficiency. 

The MISP service provides centralized monitoring capabilities, ensuring every component of the enterprise's IT Infrastructure remains stable. 

Strict Service Level Agreement (SLA) Commitment 

NetNam sets strict service standards (SLA) to commit to service quality regarding response and incident handling times, bringing absolute peace of mind to the enterprise's business operations. 

NetNam utilizes SMS/Email alerts and specialized customer care channels (24/7 hotline) to notify clients of incidents and continuously update the handling status. We activate remote or on-site support flexibly depending on the nature of the incident. 

Benefits of Using NetNam's IT Infrastructure Management Service  

Using MISP brings clear business value to multinational enterprises operating in Vietnam: 

• Focus on core business: We free the enterprise from the burden of operating IT infrastructure systems, allowing you to focus full force on growth strategies.
• Optimize costs and resources: You optimize the costs of recruiting, training, and maintaining an in-house IT team, flexibly converting from CAPEX to OPEX.
• Strict Quality Commitment (SLA): We ensure continuous system operation with clear commitments on response and incident handling times.
• Access to a top expert team: You inherit knowledge and experience from a team of engineers possessing international certifications in cloud infrastructure management (Certified Cloud Azure, AWS Solution Architect) and high-level network and security certifications (CCIE, JNCIE, CEH, CISA, CHFI) from NetNam.
• One-Stop-Shop Model: We provide centralized and consistent administration from transmission lines and infrastructure to security, eliminating the "blame game" between providers. 

Solving infrastructure management concerns helps businesses focus all resources on core business strategies and operations.

Standardized IT Infrastructure Management Deployment Process 

With a commitment to high quality, NetNam has built and applied a professional deployment process to ensure transparency and deliver superior efficiency right from the most important initial steps. 

1. Survey and Assessment: We analyze the current IT infrastructure in detail, identifying weaknesses and the specific needs of the enterprise.
2. Service Design: We build a customized MISP package, including monitoring tools, maintenance processes, and committed SLA levels.
3. Deployment and Integration: We install monitoring tools and integrate NetNam's operational processes into the client's system smoothly.
4. Operation and Reporting: We officially enter 24/7 operation, periodically providing performance reports and optimization proposals.
5. Periodic Review: We review the service to ensure it fits the development speed and changes of the enterprise. 

Why Choose NetNam as Your Strategic Partner? 

NetNam does not stop at providing essential services; we position ourselves as a reliable strategic partner, always ready to accompany enterprises throughout their sustainable development journey. 

As a strategic partner for hundreds of large multi-industry enterprises, NetNam always commits to maintaining maximum stability, ensuring systems operate smoothly without interruption. NetNam's reputation is affirmed through the long-term trust of major clients who always appreciate our professional capacity and dedication to SLA compliance. 

"NetNam's MISP service has truly solved the problem of risk management and personnel optimization for us. The professionalism and 24/7 SLA commitment make us completely reassured." 

(Quote from a representative of a Major Corporation - A long-term strategic partner of NetNam) 

Do not let the burden of IT Infrastructure management hinder your enterprise's growth. Contact NetNam today to receive a detailed assessment and design the most optimal MISP service package. 

Contact NetNam: 

• Hotline: 1900 1586
• Email: support@netnam.vn
• Website: www.netnam.com