--- title: NetNam SLA Commitment description: With over 30 years of working with international standard organizations, businesses and hotels, NetNam always puts service quality and customer experience first image: https://netnam.com/hubfs/image004.png --- [![mjx-nn-logo-white](https://netnam.com/hubfs/netnam_website_image/00_netnam_logo/mjx-nn-logo-white.png)](https://netnam.com/en/home?hsLang=en) Services ![mjx-nn-arrow-down\_gray](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_caret_icons/mjx-nn-arrow-down_gray.svg) ![mjx-nn-arrow-down\_green](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_caret_icons/mjx-nn-arrow-down_green.svg) ![mjx-netnam-service-group-internet\_green-900](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_2_nav_services_icons/01_internet_access_services/mjx-netnam-service-group-internet_green-900.svg) Internet Access services ![netnam-dropdown-arrow\_gray](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_caret_icons/mjx-nn-arrow-down_gray.svg) [Premium DIA ![netnam-link-arrow-outward](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/premium-dia?hsLang=en) [FTTx ![netnam-link-arrow-outward](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/fttx?hsLang=en) ![mjx-netnam-service-group-data-transmission-green\_900](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_2_nav_services_icons/02_data_transmission_services/mjx-netnam-service-group-data-transmission-green_900.svg) Data Transmission services ![netnam-dropdown-arrow\_gray](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_caret_icons/mjx-nn-arrow-down_gray.svg) [Data Transmission ![netnam-link-arrow-outward](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/data-transmission?hsLang=en) [SD-WAN & Cloud Connect ![netnam-link-arrow-outward](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/cloud-connect-sd-wan?hsLang=en) ![mjx-netnam-service-group-event-tech-green\_900](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_2_nav_services_icons/03_event_tech_services/mjx-netnam-service-group-event-tech-green_900.svg) Event Tech services ![netnam-dropdown-arrow\_gray](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_caret_icons/mjx-nn-arrow-down_gray.svg) [Internet Wi-Fi ![netnam-link-arrow-outward](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/internet-wifi?hsLang=en) [Livestream & Online Conference ![netnam-link-arrow-outward](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/livestream-video-conference?hsLang=en) [Event Technology ![netnam-link-arrow-outward](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/event-tech?hsLang=en) ![mjx-netnam-service-group-managed-service-2-green\_900](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_2_nav_services_icons/04_managed_services_provider/mjx-netnam-service-group-managed-service-2-green_900.svg) Managed Service Provider ![netnam-dropdown-arrow\_gray](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_caret_icons/mjx-nn-arrow-down_gray.svg) [IT Infrastructure Management ![netnam-link-arrow-outward](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/misp?hsLang=en) [Managed Security Service ![netnam-link-arrow-outward](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/mssp?hsLang=en) ![mjx-netnam-service-group-managed-service-1-green\_900](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_2_nav_services_icons/04_managed_services_provider/mjx-netnam-service-group-managed-service-1-green_900.svg) Add-on services ![netnam-dropdown-arrow\_gray](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_caret_icons/mjx-nn-arrow-down_gray.svg) [Other IT services ![netnam-link-arrow-outward](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/other-it-services?hsLang=en) [NetNam deploys internet service to serve the ceremony to celebrate Vietnam Science and Technology Day ![NetNam - Arrow - Link - Icon](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg) ![](https://netnam.com/hubfs/4.jpg)](https://netnam.com/en/resources/netnam-deploys-internet-service-to-serve-the-ceremony-to-celebrate-vietnam-science-and-technology-day?hsLang=en) [TIN MỚI Tối ưu hóa trải nghiệm sự kiện với Wi-Fi Marketing từ NetNam](https://netnam.com/thu-vien/t%E1%BB%91i-%C6%B0u-h%C3%B3a-tr%E1%BA%A3i-nghi%E1%BB%87m-s%E1%BB%B1-ki%E1%BB%87n-v%E1%BB%9Bi-wi-fi-marketing-t%E1%BB%AB-netnam?hsLang=en) [NEW Why Are IT Outsourcing Companies Vulnerable to Business Email Compromise?](https://netnam.com/en/resources/v%C3%AC-sao-doanh-nghi%E1%BB%87p-ito-d%E1%BB%85-tr%E1%BB%9F-th%C3%A0nh-m%E1%BB%A5c-ti%C3%AAu-c%E1%BB%A7a-c%C3%A1c-cu%E1%BB%99c-t%E1%BA%A5n-c%C3%B4ng-gi%E1%BA%A3-m%E1%BA%A1o-email?hsLang=en) Solutions ![mjx-nn-arrow-down\_gray](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_caret_icons/mjx-nn-arrow-down_gray.svg) ![mjx-nn-arrow-down\_green](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_caret_icons/mjx-nn-arrow-down_green.svg) [![mjx-nn-icon-solutions-hospitality\_green-900](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_3_nav_solutions_icons/hospitality/mjx-nn-icon-solutions-hospitality_green-900.svg) ![mjx-nn-icon-solutions-hospitality\_white](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_3_nav_solutions_icons/hospitality/mjx-nn-icon-solutions-hospitality_white.svg) Hospitality Elevate customer experiences and operational efficiency in the hospitality industry ![](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/hospitality?hsLang=en) [![mjx-nn-icon-solutions-it-outsourcing\_green-900](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_3_nav_solutions_icons/it_outsourcing/mjx-nn-icon-solutions-it-outsourcing_green-900.svg) ![mjx-nn-icon-solutions-it-outsourcing\_white](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_3_nav_solutions_icons/it_outsourcing/mjx-nn-icon-solutions-it-outsourcing_white.svg) IT Outsourcing Security - Performance - Connectivity. Trusted partner for ITO businesses ![](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/it-outsource?hsLang=en) [![mjx-nn-icon-solutions-banking-finance\_green-900](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_3_nav_solutions_icons/finance_banking/mjx-nn-icon-solutions-banking-finance_green-900.svg) ![mjx-nn-icon-solutions-banking-finance\_white](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_3_nav_solutions_icons/finance_banking/mjx-nn-icon-solutions-banking-finance_white.svg) Finance & Banking Strong connections, secure protection for financial transactions ![](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/finance-and-banking?hsLang=en) [![mjx-nn-icon-solutions-mnc\_green-900](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_3_nav_solutions_icons/mncs/mjx-nn-icon-solutions-mnc_green-900.svg) ![mjx-nn-icon-solutions-mnc\_white](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_3_nav_solutions_icons/mncs/mjx-nn-icon-solutions-mnc_white.svg) MNCs Global networks - Reliable connectivity for multinational corporations ![](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/mnc?hsLang=en) [![mjx-nn-icon-solutions-international-education\_green-900](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_3_nav_solutions_icons/international_education/mjx-nn-icon-solutions-international-education_green-900.svg) ![mjx-nn-icon-solutions-international-education\_white](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_3_nav_solutions_icons/international_education/mjx-nn-icon-solutions-international-education_white.svg) International Education Enhance online learning experiences and global collaboration ![](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/international-education?hsLang=en) [![mjx-nn-icon-solutions-industrial-zone\_green-900](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_3_nav_solutions_icons/industrial_development_zones/mjx-nn-icon-solutions-industrial-zone_green-900.svg) ![mjx-nn-icon-solutions-industrial-zone\_white](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_3_nav_solutions_icons/industrial_development_zones/mjx-nn-icon-solutions-industrial-zone_white.svg) Industrial Development Zones Boost connectivity and efficiency in industrial zones across Vietnam ![](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/industrial-zone?hsLang=en) [ANNOUNCEMENT ABOUT NETNAM'S POLICY OF PERSONAL DATA PROCESSING AND PROTECTION Read more ![NetNam - Arrow - Link - Icon](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg) ![](https://netnam.com/hubfs/Blog%20-%20Image%20(Do%20not%20touch)/Blog%20Post/Hanoi_Skyline_-_NKS-1-1-min.jpg)](https://netnam.com/en/resources/announcement-about-netnams-policy-of-personal-data-processing-and-protection?hsLang=en) [TIN MỚI Tối ưu hóa trải nghiệm sự kiện với Wi-Fi Marketing từ NetNam](https://netnam.com/thu-vien/t%E1%BB%91i-%C6%B0u-h%C3%B3a-tr%E1%BA%A3i-nghi%E1%BB%87m-s%E1%BB%B1-ki%E1%BB%87n-v%E1%BB%9Bi-wi-fi-marketing-t%E1%BB%AB-netnam?hsLang=en) [NEW Why Are IT Outsourcing Companies Vulnerable to Business Email Compromise?](https://netnam.com/en/resources/v%C3%AC-sao-doanh-nghi%E1%BB%87p-ito-d%E1%BB%85-tr%E1%BB%9F-th%C3%A0nh-m%E1%BB%A5c-ti%C3%AAu-c%E1%BB%A7a-c%C3%A1c-cu%E1%BB%99c-t%E1%BA%A5n-c%C3%B4ng-gi%E1%BA%A3-m%E1%BA%A1o-email?hsLang=en) Library ![mjx-nn-arrow-down\_gray](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_caret_icons/mjx-nn-arrow-down_gray.svg) ![mjx-nn-arrow-down\_green](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_caret_icons/mjx-nn-arrow-down_green.svg) [![news\_24dp\_011E1A\_FILL1\_wght400\_GRAD0\_opsz24](https://netnam.com/hubfs/news_24dp_011E1A_FILL1_wght400_GRAD0_opsz24.svg) ![news\_24dp\_FFF\_FILL1\_wght400\_GRAD0\_opsz24](https://netnam.com/hubfs/news_24dp_FFF_FILL1_wght400_GRAD0_opsz24.svg) Newsroom Stay updated with latest company activities, business achievements and industry trends. ![](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/resources) [![auto\_stories\_24dp\_011E1A\_FILL1\_wght400\_GRAD0\_opsz24](https://netnam.com/hubfs/auto_stories_24dp_011E1A_FILL1_wght400_GRAD0_opsz24.svg) ![auto\_stories\_24dp\_FFF\_FILL1\_wght400\_GRAD0\_opsz24](https://netnam.com/hubfs/auto_stories_24dp_FFF_FILL1_wght400_GRAD0_opsz24.svg) Blog Share professional expertise, practical insights and in-depth perspectives. ![](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/thu-vien/blog/?hsLang=en) [TIN MỚI Tối ưu hóa trải nghiệm sự kiện với Wi-Fi Marketing từ NetNam](https://netnam.com/thu-vien/t%E1%BB%91i-%C6%B0u-h%C3%B3a-tr%E1%BA%A3i-nghi%E1%BB%87m-s%E1%BB%B1-ki%E1%BB%87n-v%E1%BB%9Bi-wi-fi-marketing-t%E1%BB%AB-netnam?hsLang=en) [NEW Why Are IT Outsourcing Companies Vulnerable to Business Email Compromise?](https://netnam.com/en/resources/v%C3%AC-sao-doanh-nghi%E1%BB%87p-ito-d%E1%BB%85-tr%E1%BB%9F-th%C3%A0nh-m%E1%BB%A5c-ti%C3%AAu-c%E1%BB%A7a-c%C3%A1c-cu%E1%BB%99c-t%E1%BA%A5n-c%C3%B4ng-gi%E1%BA%A3-m%E1%BA%A1o-email?hsLang=en) About NetNam ![mjx-nn-arrow-down\_gray](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_caret_icons/mjx-nn-arrow-down_gray.svg) ![mjx-nn-arrow-down\_green](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_caret_icons/mjx-nn-arrow-down_green.svg) [![mjx-nn-icon-mission\_green-900-1](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_4_nav_about_icons/mjx-nn-icon-mission_green-900-1.svg) ![mjx-nn-icon-mission\_white-1](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_4_nav_about_icons/mjx-nn-icon-mission_white-1.svg) Vision & Mission Serving society with advanced technology, the top choice for Internet and specialized network solutions ![](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/about-netnam?hsLang=en#mission) [![mjx-nn-icon-mission\_green-900](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_4_nav_about_icons/mjx-nn-icon-mission_green-900.svg) ![mjx-nn-icon-core-value-white\_white](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_4_nav_about_icons/mjx-nn-icon-core-value-white_white.svg) Core Value All wins - NetNam is committed to ensuring the harmony of interests of shareholders, employees, and clients and partners ![](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/about-netnam?hsLang=en#core-value) [![mjx-nn-icon-leadership\_green-900](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_4_nav_about_icons/mjx-nn-icon-leadership_green-900.svg) ![mjx-nn-icon-leadership\_white](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_4_nav_about_icons/mjx-nn-icon-leadership_white.svg) Leadership Team Led by a strategic vision, the leadership team is committed to building the most advanced network infrastructure ![](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/about-netnam?hsLang=en#leadership) [![mjx-nn-icon-career\_green-900](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_4_nav_about_icons/mjx-nn-icon-career_green-900.svg) ![mjx-nn-icon-career\_white](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_4_nav_about_icons/mjx-nn-icon-career_white.svg) Careers Explore career development opportunities and join NetNam in building a stronger future ![](https://netnam.com/hubfs/netnam_website_image/01_module_assets/1_1_global_modules_assets/1_1_1_global_navigation/1_1_1_1_nav_generic_icons/nav_link_icons/mjx-nn-arrow_outward.svg)](https://netnam.com/en/career?hsLang=en) [NetNam moves Headquarter and Northern Branch Office Read more ![NetNam - 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[Tiếng Việt](https://netnam.com/thu-vien/cam-k%E1%BA%BFt-sla-netnam) - [English](https://netnam.com/en/resources/cam-k%E1%BA%BFt-sla-netnam) NetNam news # NetNam SLA Commitment 29-05-2025 1 Minutes Read ![](https://netnam.com/hubfs/image004.png) [![facebook-icon](https://netnam.com/hubfs/Blog%20-%20Image%20(Do%20not%20touch)/Blog%20Post/ri_facebook-fill-white.svg)](http://www.facebook.com/share.php?u=https://netnam.com/en/resources/cam-kết-sla-netnam) [![linkedin-icon](https://netnam.com/hubfs/Blog%20-%20Image%20(Do%20not%20touch)/Blog%20Post/ri_linkedin-fill-white.svg)](http://www.linkedin.com/shareArticle?mini=true&url=https://netnam.com/en/resources/cam-kết-sla-netnam) [![X-icon](https://netnam.com/hubfs/Blog%20-%20Image%20(Do%20not%20touch)/Blog%20Post/prime_twitter-white.svg)](https://twitter.com/intent/tweet?original_referer=https://netnam.com/en/resources/cam-kết-sla-netnam&url=https://netnam.com/en/resources/cam-kết-sla-netnam&source=tweetbutton&text=) In this article [Library Read more ![NetNam - 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SLA (Service Level Agreement) commitment is an indispensable part of every service provision agreement, demonstrating NetNam's responsibility, transparency and long-term commitment to customers. # ![image004](https://netnam.com/hs-fs/hubfs/image004.png?width=595&height=335&name=image004.png) **Network Availability: Minimum 99.95%**   NetNam commits to maintaining network service availability at no less than 99.95%, to ensure stable and continuous connection operations. This is a key factor to help customers maintain smooth operations, minimizing interruptions in production, business or customer service.   **Incident handling time: No more than 4 working hours**   In case of technical problems, NetNam commits to a handling time of no more than 4 working hours, calculated from the time of recording the problem. A dedicated, experienced technical team always ready to support 24/7 will quickly deploy handling measures, ensuring service recovery progress according to committed standards.   For more information about the service and quality commitment policies, please contact NetNam Hotline: 19001586   Related Articles [![](https://netnam.com/hubfs/undefined-Oct-23-2026-03-42-19-4475-AM.png) Tối ưu hóa trải nghiệm sự kiện với Wi-Fi Marketing từ NetNam](https://netnam.com/thu-vien/t%E1%BB%91i-%C6%B0u-h%C3%B3a-tr%E1%BA%A3i-nghi%E1%BB%87m-s%E1%BB%B1-ki%E1%BB%87n-v%E1%BB%9Bi-wi-fi-marketing-t%E1%BB%AB-netnam?hsLang=en) [![](https://netnam.com/hubfs/undefined-Oct-22-2026-03-50-31-5129-AM.png) Vì sao doanh nghiệp ITO dễ trở thành mục tiêu của các cuộc tấn công giả mạo email?](https://netnam.com/thu-vien/v%C3%AC-sao-doanh-nghi%E1%BB%87p-ito-d%E1%BB%85-tr%E1%BB%9F-th%C3%A0nh-m%E1%BB%A5c-ti%C3%AAu-c%E1%BB%A7a-c%C3%A1c-cu%E1%BB%99c-t%E1%BA%A5n-c%C3%B4ng-gi%E1%BA%A3-m%E1%BA%A1o-email?hsLang=en) [![](https://netnam.com/hubfs/NetNam%20MSSP_HoSoNangLuc.png) Doanh nghiệp bán lẻ đối mặt với những rủi ro an ninh mạng nào trong mùa bán hàng cao điểm?](https://netnam.com/thu-vien/doanh-nghi%E1%BB%87p-b%C3%A1n-l%E1%BA%BB-%C4%91%E1%BB%91i-m%E1%BA%B7t-v%E1%BB%9Bi-nh%E1%BB%AFng-r%E1%BB%A7i-ro-an-ninh-m%E1%BA%A1ng-n%C3%A0o-trong-m%C3%B9a-b%C3%A1n-h%C3%A0ng-cao-%C4%91i%E1%BB%83m?hsLang=en) [![](https://netnam.com/hubfs/AI-Generated%20Media/Images/Esports%20Tournament%20Crowd%20with%20Neon%20Lights.png) Internet giữ vai trò quan trọng trong thi đấu và vận hành giải Esport](https://netnam.com/thu-vien/internet-gi%E1%BB%AF-vai-tr%C3%B2-quan-tr%E1%BB%8Dng-trong-thi-%C4%91%E1%BA%A5u-v%C3%A0-v%E1%BA%ADn-h%C3%A0nh-gi%E1%BA%A3i-esport?hsLang=en) [![](https://netnam.com/hubfs/undefined-Oct-22-2026-03-58-28-1235-AM.png) Why Are IT Outsourcing Companies Vulnerable to Business Email Compromise?](https://netnam.com/en/resources/v%C3%AC-sao-doanh-nghi%E1%BB%87p-ito-d%E1%BB%85-tr%E1%BB%9F-th%C3%A0nh-m%E1%BB%A5c-ti%C3%AAu-c%E1%BB%A7a-c%C3%A1c-cu%E1%BB%99c-t%E1%BA%A5n-c%C3%B4ng-gi%E1%BA%A3-m%E1%BA%A1o-email?hsLang=en) [![](https://netnam.com/hubfs/undefined-Oct-22-2026-03-33-23-5247-AM.png) Cybersecurity Risks Retailers May Face During Peak Sales Season](https://netnam.com/en/resources/doanh-nghi%E1%BB%87p-b%C3%A1n-l%E1%BA%BB-%C4%91%E1%BB%91i-m%E1%BA%B7t-v%E1%BB%9Bi-nh%E1%BB%AFng-r%E1%BB%A7i-ro-an-ninh-m%E1%BA%A1ng-n%C3%A0o-trong-m%C3%B9a-b%C3%A1n-h%C3%A0ng-cao-%C4%91i%E1%BB%83m?hsLang=en) [![](https://netnam.com/hubfs/BW.jpg) BW Offshore Standardizes Connectivity Across Its FPSO Fleet: What Does This Mean for the Maritime Industry?](https://netnam.com/en/resources/bw-offshore-chu%E1%BA%A9n-h%C3%B3a-k%E1%BA%BFt-n%E1%BB%91i-to%C3%A0n-%C4%91%E1%BB%99i-fpso-ng%C3%A0nh-h%C3%A0ng-h%E1%BA%A3i-%C4%91ang-thay-%C4%91%E1%BB%95i-th%E1%BA%BF-n%C3%A0o?hsLang=en) [![](https://netnam.com/hubfs/AI-Generated%20Media/Images/Fleet%20Of%20Colorful%20Shipping%20Containers%20And%20Big%20Ship%20At%20Sea.png) How Standardizing IT Across a Fleet Helps Reduce Operating Costs](https://netnam.com/en/resources/chu%E1%BA%A9n-h%C3%B3a-h%E1%BB%87-th%E1%BB%91ng-cntt-%C4%91%E1%BB%99i-t%C3%A0u-gi%C3%BAp-doanh-nghi%E1%BB%87p-gi%E1%BA%A3m-chi-ph%C3%AD-v%E1%BA%ADn-h%C3%A0nh?hsLang=en) ## [Contact NetNam now! 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