NetNam news
29-05-2025
1 Minutes Read
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With over 30 years of working with international standard organizations, businesses and hotels, NetNam always puts service quality and customer experience first. SLA (Service Level Agreement) commitment is an indispensable part of every service provision agreement, demonstrating NetNam's responsibility, transparency and long-term commitment to customers.
Network Availability: Minimum 99.95%
NetNam commits to maintaining network service availability at no less than 99.95%, to ensure stable and continuous connection operations. This is a key factor to help customers maintain smooth operations, minimizing interruptions in production, business or customer service.
Incident handling time: No more than 4 working hours
In case of technical problems, NetNam commits to a handling time of no more than 4 working hours, calculated from the time of recording the problem. A dedicated, experienced technical team always ready to support 24/7 will quickly deploy handling measures, ensuring service recovery progress according to committed standards.
For more information about the service and quality commitment policies, please contact NetNam Hotline: 19001586
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