NetGuardX: Comprehensive 24/7 Cybersecurity Monitoring Service - Protecting Data and Minimizing Disruption Risks

NetGuardX from NetNam provides 24/7 SOC services, monitoring, detecting, and responding to cybersecurity incidents in a timely manner, helping businesses minimize data loss and comply with the law.

In an increasingly digital business environment, cyberattacks are rising in both quantity and sophistication. A security incident can cause serious damage to finances, reputation, and the loss of sensitive data.  

However, building and maintaining an in-house SOC requires enormous resources in expertise, technology, and 24/7 operating costs. This poses a major challenge for businesses with limited budgets or specialized personnel, forcing them to seek professional external solutions to ensure absolute safety. 

The solution lies in transferring this burden to specialized technical teams. Using an external SOC service is a strategic choice, helping businesses focus on their core operations while ensuring their systems remain continuously protected. 

NetGuardX – Comprehensive Cybersecurity Monitoring Service 

NetGuardX is NetNam's comprehensive cybersecurity monitoring service, designed to provide Enterprise-grade defense through a combination of People, Process, and Technology. 

NetGuardX operates as an extended cybersecurity operations center for the enterprise. The system continuously collects and analyzes logs from the entire IT infrastructure (networks, servers, applications) to identify potential threats before they cause damage. 

Thanks to a proactive 24/7 monitoring mechanism, NetNam's team of experts can timely grasp every change, even the smallest ones, in network traffic and user behavior. This detection capability allows for the minimization of risks from data breaches and cyberattacks, and specifically prevents disruption, protecting business continuity. 

This service addresses major business challenges such as: 

• Lack of specialized personnel: NetNam's team of experienced cybersecurity experts replaces the role of an expensive in-house SOC team.
• Complex attacks: Detects and prevents Zero-day threats and Advanced Persistent Threats (APT).
• Compliance requirements: Ensures enterprises meet strict legal regulations regarding security and data storage in Vietnam. 

To achieve comprehensive defense capabilities, NetGuardX integrates specialized services: 

6 Core Features Powering NetGuardX 

NetGuardX provides a durable shield through 6 core features, ensuring the safety of the enterprise's IT Infrastructure and data: 

Feature 1: 24/7 Monitoring – Continuous and Proactive System Tracking 

Instead of just reacting to alerts from traditional systems, NetGuardX deploys an AI-integrated SOC model. We perform comprehensive 24/7 monitoring continuously, collecting and analyzing logs to detect abnormal behavior throughout the system. 

To cope with the speed of new-generation threats, NetGuardX leverages AI to analyze data and identify threats, finding signs of compromise significantly faster than traditional methods. This strategic shift ends passive defense and opens up the capability for early threat detection followed by immediate response. 

Feature 2: Automated Alerts – Timely Response 

Rapid detection is not enough; action must be fast and intelligent. NetGuardX integrates Threat Intelligence, allowing the system to predict and prevent sophisticated attacks (such as Zero-day, APT, etc.) early by enhancing the ability to detect abnormalities through event analysis. 

This is supported by Automation solutions like SOAR, EDR, and SIEM. This automatic capability helps reduce the Mean Time to Detect (MTTD) to a minimum while automatically issuing alerts and executing initial response actions. 

Feature 3: Rapid Response – Professional Incident Handling 

NetNam applies a professional incident response process, with a team of cybersecurity experts supporting incident resolution 24/7. This ensures a minimized Mean Time to Respond (MTTR), bringing the system back to operation as quickly as possible. 

Notably, the service always includes Root Cause Analysis. After the incident is resolved, experts conduct tracing and malware decryption to find the core security vulnerability, preventing future recurrence. 

Feature 4: Detailed Reporting – Complete and Clear Information 

Transparency and data query capabilities are indispensable elements in security management services. NetGuardX provides detailed Service Performance reports, regularly updating security status and measuring key metrics (MTTD, MTTR, number of incidents, etc.). 

Additionally, reports provide details on threats, analyzing attack types and severity, accompanied by security recommendations and clear next steps for the enterprise. 

The NetGuardX monitoring dashboard displays key metrics such as Ticket numbers, managed devices, and risk levels, helping leadership clearly understand defense effectiveness.

Feature 5: Cost Optimization – High Investment Efficiency 

NetGuardX helps businesses achieve high-level security capabilities while remaining economically optimized.  

Feature 6: Standard Compliance – Ensuring Legal Requirements 

In an increasingly tightening legal context (especially regarding data protection), compliance is a vital factor. NetGuardX supports consulting on compliance with National and International Regulations, specifically meeting requirements for personal data protection and ensuring relevant international security standards. 

Through strict compliance, the service helps enhance competitive advantage, build trust with customers and partners, and minimize the risk of penalties or operational disruption due to regulatory violations. 

NIST Standard Risk Management and Data Protection Process  

To ensure maximum efficiency and proven security capabilities, NetGuardX applies a cybersecurity risk management process according to the NIST (National Institute of Standards and Technology) framework, a globally recognized standard for information security.  This process is a closed, continuous cycle comprising 6 steps to ensure system integrity and resilience.

6 Steps according to NIST CSF 2.0 Framework 

Govern:

Establish and communicate the organization's information security risk management strategy, including expectations, policies, and monitoring mechanisms. This is the foundational layer guiding the prioritization and implementation of the other five functions, ensuring cybersecurity integrates into the overall Enterprise Risk Management (ERM) strategy. Work in this step includes understanding the organization's operational context, building a cybersecurity and supply chain risk management strategy, defining roles/ responsibilities/ authority, issuing policies, and performing continuous monitoring of the cybersecurity strategy.

Identify:

Identify and understand the organization's current cybersecurity risks. Classifying assets (data, hardware, software, systems, facilities, services, people), suppliers, and related risks helps businesses prioritize protection efforts aligned with the risk governance strategy set in the Govern step. This step also involves identifying areas for improvement in current policies, processes, standards, and practices to upgrade cybersecurity capabilities across all six functions.

Protect:

Establish and implement protective measures to manage cybersecurity risks proactively. Once assets and risks are prioritized, Protect focuses on ensuring the safety of those assets, reducing the likelihood of incidents, and minimizing impact if an incident occurs. Key contents include identity and access management, awareness training, data protection, platform security (infrastructure, software, services), and enhancing IT system resilience.

Detect:

Timely detect and analyze signs of attacks or compromises. This function helps businesses quickly recognize anomalies, indicators of compromise, and potential adverse events. Effective detection is the foundation for successful incident response and recovery, ensuring the organization does not miss critical signals during operation. 

Respond:

Implement necessary actions when a cybersecurity incident is detected. The goal is to contain, mitigate, and control the impact of the incident. Activities include incident management, root cause and impact analysis, implementation of mitigation measures, reporting, and communication with stakeholders. This is the decisive step in limiting losses and maintaining business continuity.

Recover:

Restore assets, services, and operations affected by the cybersecurity incident. Recover supports businesses in quickly bringing systems back to a normal state, limiting downtime, and ensuring transparent communication throughout the recovery process. These activities help reinforce the trust of customers and partners and support the improvement of future response plans.

NIST Cybersecurity Framework Diagram

With the rigorous NIST standard process, NetGuardX service not only detects incidents but also successfully builds a proactive, controlled, and professionally managed defense architecture. Consequently, businesses can ensure the integrity, security, and availability of data for customers in the context of increasingly complex cyberattacks. 

Professional Capability and Service Quality Commitment of NetNam  

The success of a SOC Service depends on the expertise of the operating team. NetNam takes pride in capabilities proven through years of combat, clearly demonstrated through three solid pillars: 

First, NetNam's cybersecurity engineering team consists of experts holding prestigious international certifications, with experience deploying and operating cybersecurity services for many large corporations requiring the highest security levels. This practical experience helps NetNam deeply understand the security context and challenges in Vietnam. 

Furthermore, NetNam maintains the highest operational and security standards, proven through compliance with prestigious international standards (such as ISO 27001). As a Strategic Partner of many of the world's leading security technology firms, NetNam always ensures the application of the most advanced technologies and continuously updates global security practices for clients. 

Finally, NetGuardX's service quality commitment is clearly demonstrated through continuous 24/7/365 monitoring capabilities and extremely fast response times (less than 15 minutes from receiving notification for immediate support). The combination of an experienced expert team and compliance with ISO 27001:2022 standards aims for the ultimate goal of minimizing disruption risks and data loss for the enterprise. 

What do customers say about NetNam? 

Customer trust is the clearest proof of service quality: 

"Since using the NetGuardX service, we have been completely reassured regarding cybersecurity issues. NetNam's incident response speed is incredibly fast and professional, helping to significantly reduce disruption risks in business operations." 

(Quote from a representative of a long-term NetNam client) 

In a context where cybersecurity risks are always lurking, shifting from a passive to a proactive state is mandatory. Going far beyond a traditional SOC service, NetGuardX positions itself as a strategic partner, bringing absolute peace of mind by proactively protecting and optimizing security capabilities for your digital assets 24/7. Contact NetNam today to receive in-depth consultation and begin the journey of protecting data comprehensively and professionally.

ContacNetNam: 

• Hotline: 1900 1586
• Email: netguardx@netnam.vn
• Website: www.netnam.com
• Comprehensive Cybersecurity Monitoring Service: www.netguardx.netnam.com